Privacy Policy

This Privacy Policy governs the collection, use, storage, and disclosure of personal information submitted by users of the bc22 platform. By accessing or using our services, you acknowledge that you have read and agree to this policy in its entirety. We recommend reviewing this document periodically, as it may be updated to reflect changes in our practices or applicable regulations.

1. Introduction

bc22 operates as Bangladesh's trusted online casino and cricket betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We understand that when you register with bc22, you entrust us with sensitive personal and financial details. This Privacy Policy has been drafted to explain — in clear, accessible language — precisely what information we gather, the lawful bases on which we process it, and the technical and organisational safeguards we have put in place to protect it.

This policy applies to all data collected through the bc22 website, mobile experience, customer support interactions, and any other touchpoints through which you engage with our services. It covers both registered members and visitors who browse the platform without creating an account. By continuing to use bc22 after any revision of this policy, you indicate your acceptance of the updated terms.

2. Information We Collect

We collect information in three primary ways: directly from you when you register or use our platform, automatically as you interact with the site, and from trusted third-party partners where required by our verification procedures. The categories below outline each type in detail.

Personal Identification Data

• Full name and date of birth (required for age verification — players must be 21 years or older)
• Valid email address and mobile phone number registered in Bangladesh
• Government-issued identification documents submitted during Know Your Customer (KYC) verification
• Residential address, city (e.g., Dhaka, Chittagong, Sylhet, Khulna), and country of residence

Financial and Transaction Data

• Deposit and withdrawal amounts processed through bKash, Nagad, Rocket, Upay, Visa, or Mastercard
• Transaction identifiers, timestamps, and BDT currency amounts
• Bonus claims, wagering requirement history, and free spin usage records

Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Pages visited, session duration, click patterns, and game interaction logs
• Geolocation data at the country or city level for compliance and fraud prevention purposes

3. How We Use Your Information

bc22 processes personal data only for legitimate, clearly defined purposes. We do not use your information in any manner that is incompatible with the purposes set out below. The following list describes every lawful basis and corresponding use case that governs our data processing activities.

• Account registration, authentication, and ongoing account management throughout your membership with bc22
• Processing deposits and withdrawals in BDT via your selected payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Complying with Know Your Customer (KYC) and anti-money-laundering obligations applicable to online gaming operators
• Personalising your gaming experience by recommending relevant games, sports markets, and promotional offers based on your activity
• Sending transactional notifications and, where you have opted in, promotional messages about bc22 bonuses and cricket betting events
• Detecting, investigating, and preventing fraudulent activity, identity theft, money laundering, and any other unlawful conduct on the platform

4. Sharing Your Information

bc22 does not sell, rent, or trade your personal information to any external party for marketing or commercial purposes. We may, however, share limited data with trusted partners and service providers under strict confidentiality agreements, and only to the extent necessary for the specific purpose described below.

• Payment processors and gateway partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) to facilitate BDT transactions securely
• Identity verification and KYC service providers to confirm player eligibility and age compliance (21+ only)
• Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, solely for technical integration and fair-play auditing
• Regulatory authorities, law enforcement agencies, or courts when disclosure is required by applicable law, court order, or legal process

In all cases, third parties receiving your data are contractually required to handle it in accordance with applicable data protection principles and to use it solely for the agreed purpose. They are expressly prohibited from using your information for their own marketing or commercial activities.

5. Payment Data and Financial Information

bc22 supports fast BDT payouts and deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a financial transaction, your payment details are transmitted directly to our licensed payment processing partners via encrypted channels. bc22 does not store full card numbers, mobile banking PINs, or OTP codes on our own servers at any point. Only non-sensitive transaction metadata — such as the transaction reference number, amount in BDT, date, and payment method label — is retained in our records for accounting and dispute resolution purposes.

All financial data exchanges between bc22 and its payment partners are secured with TLS encryption. We conduct regular security reviews of our payment infrastructure to identify and address potential vulnerabilities before they can be exploited. Players are strongly advised never to share their bKash PIN, Nagad PIN, or bank login credentials with any person claiming to represent bc22 — our support team will never request such sensitive information.

6. Cookies and Tracking Technologies

bc22 uses cookies and similar tracking technologies to deliver a functional, personalised browsing experience. Cookies are small data files placed on your device that allow us to recognise returning visitors, maintain session states, and analyse platform performance. We categorise our cookies as follows.

Cookie Types We Use

• Essential Cookies: strictly necessary for the platform to function, including session management, login state, and security tokens. These cannot be disabled without breaking core site functionality.
• Analytical Cookies: collect anonymised data about how users navigate bc22, which games or sports markets they view most often, and where sessions typically end. This helps us improve the platform's usability and content relevance.
• Preference Cookies: remember your settings such as language preference, display options, and game filter choices, so you do not need to re-configure these on every visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of specific features on bc22. We do not use cookies to build third-party advertising profiles, and we do not permit advertising networks to place tracking cookies on our platform without your explicit consent.

7. Data Retention

bc22 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to comply with applicable legal, regulatory, or contractual obligations. In practice, active account data is retained for the duration of your membership. After an account is closed or deactivated, we retain relevant identification and transaction records for a minimum period of five (5) years to satisfy anti-money-laundering record-keeping requirements and to resolve any post-closure disputes that may arise.

Data that is no longer required and has exceeded its retention period is securely deleted or anonymised so that it can no longer be linked to any individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes, as it no longer constitutes personal data under applicable data protection frameworks.

8. Your Rights

bc22 respects your rights in relation to your personal data. As a registered user of our platform, you have the following rights, exercisable at any time by contacting our support team at [email protected].

• Right of Access: you may request a copy of all personal data we hold about you, together with information about how it is being used.
• Right of Rectification: if any information we hold about you is inaccurate or incomplete, you may ask us to correct or update it without undue delay.
• Right to Erasure: subject to our legal retention obligations, you may request the deletion of your personal data. We will action such requests promptly where we are not required by law to retain the data.
• Right to Object: you may object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, we will cease that processing immediately.
• Right to Data Portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.

We will respond to all data rights requests within a reasonable timeframe and in no case later than thirty (30) days from receipt. Where a request is complex or numerous, we reserve the right to extend this period by a further thirty days, notifying you of the extension and the reason for it.

9. Data Security

bc22 employs a layered security architecture to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our measures include industry-standard SSL and TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, firewalled and access-controlled server environments, regular penetration testing and vulnerability assessments, and mandatory two-factor authentication for all internal administrative accounts. We maintain a dedicated incident response team trained to detect and contain potential breaches in compliance with recognised information security frameworks.

Despite our robust security measures, no online platform can guarantee absolute security. In the event of a data breach that poses a high risk to your rights and freedoms, bc22 will notify affected users promptly and provide clear guidance on the steps you should take to protect yourself. We encourage all players to use a strong, unique password for their bc22 account and to enable any additional verification options available in their account settings.

10. Age Restriction

bc22 is strictly an adult platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect or process personal data from anyone under the age of 21. During account registration, all users are required to confirm their age and to submit valid identification documents as part of our KYC process. If we discover that personal data has been submitted by or on behalf of a person under the age of 21, we will immediately suspend the associated account, void any transactions processed, and permanently delete the data in question. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

11. Changes to This Privacy Policy

bc22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. The revised policy will take effect immediately upon publication unless a later effective date is explicitly stated.

Your continued use of the bc22 platform after any such changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the terms of an updated policy, you should discontinue your use of our services and may request the deletion of your account by contacting us at [email protected].

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which bc22 processes your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to addressing your enquiries thoroughly and within the timeframes described in Section 8 above.

Email: [email protected]